Support & Maintenance
At Rugged IT we support everything we supply and more. Whether you require regular scheduled maintenance or ad hoc break-fix support we can assist.
Our Support Services
Preventive Maintenance Programs
Regular maintenance is essential for maximising the lifespan and performance of rugged devices operating in demanding environments. Our scheduled maintenance programmes include thorough inspections, cleaning protocols, firmware updates, and component testing to identify potential issues before they impact your operations. We work with your team to develop maintenance schedules that minimise downtime whilst ensuring optimal system performance.
Break-Fix Support
When unexpected issues occur, our rapid response break-fix services restore your systems to full operation swiftly. Our certified technicians can diagnose problems remotely wherever possible, and provide on-site support when hands-on intervention is necessary. We maintain extensive spare parts stock to minimise repair timeframes and ensure your critical operations continue without disruption.
Remote Diagnostics and Monitoring
Many issues can be resolved without costly site visits through our remote diagnostic capabilities. For managed clients our support team can access your systems remotely to troubleshoot problems, deploy software updates, and monitor system health in real-time. This proactive approach helps prevent minor issues from escalating into major problems that could disrupt your operations.
Field Service Excellence
For situations requiring on-site intervention, our field service engineers bring extensive experience with rugged hardware deployments. Whether you’re operating in harsh industrial environments, remote locations, or mission-critical facilities, our technicians are trained to work safely and efficiently in challenging conditions whilst delivering reliable solutions that meet your operational requirements.
Service Options
Managed Services
Our comprehensive managed service solutions encompass remote helpdesk assistance, routine preventive maintenance schedules, security updates and firmware patching, plus continuous system monitoring to keep your infrastructure running smoothly and securely. Minimise downtime with proactive specialist support.
Warranty and
Extended Coverage
Beyond standard manufacturer warranties, Rugged IT provides comprehensive extended protection plans to safeguard your investment well past the initial warranty term. Our extended coverage packages encompass parts and labour costs, complete repair or replacement services, proactive maintenance programmes, and priority technical support to ensure your equipment remains operational and protected.
Asset Management
and Lifecycle Planning
We help you track and manage your assets throughout their operational lifecycle. Our asset management services include inventory tracking, maintenance scheduling, performance monitoring, and end-of-life planning to help you make informed decisions about repairs, upgrades, and replacements.
Why Choose Rugged IT Support?
Comprehensive
Coverage
Support for everything we sell, from tablets and mobile computers to label printers and networking equipment
Expert
Technicians
Certified professionals with extensive experience in rugged computing environments
Rapid
Response
Quick turnaround times to minimize operational disruptions
Proactive
Approach
Preventive maintenance and monitoring to avoid problems before they occur
Flexible
Solutions
Service packages tailored to your specific needs and budget
Ready to protect your investment?
Contact our support team today to discuss your specific requirements and learn how we can keep your rugged IT systems running at peak performance.